MEDTRONIC

INCORPORATING CARDIAC PATIENT EXPERIENCE IN SERVICE DELIVERY

I joined Medtronic's Tachyarrhythmia Downstream Marketing group as a 2016 summer hire in the Leadership Development Rotation Program (LDRP) to identify creative strategies for gaining market share. I continued to work through December as a Design Strategy Contractor. I used design-thinking and lean start-up methodologies to develop and test human-centric solutions.

Actions/Tools

Some of the resources and tools I developed while working on the project. Some text and contextual notes have been redacted.

FACILITATION: DESIGN SPRINT

I planned and facilitated a 25 person design sprint in the Applied Innovation Lab with participants from across the organization.

RESULTS

The concept was piloted in Medtronic's Q2 FY 18 as part of the Cardiac Rhythm Heart Failure (CRHF) Patient Services and Monitoring team.